Agent Run

Refund reply for order 1842

Set how far the agent can go, drop a fact it should forget, and replay a change before it sticks.

WaitingOpen the parts

Autonomy

Refund plan

3 of 4 done

Read the ticket
Done1.2s
Order 1842, requested by Avery Chen.
Check the refund policy
Done3.4s
Items can be refunded within 30 days.
Draft the reply
Done2.1s
Confirm the amount and the return window.
Send the email
Pending
This leaves the inbox. It waits for approval.

Approval

Send the refund email

High risk

The agent will email Avery Chen and mark order 1842 as refunded.

To: avery@example.com
Subject: Refund for order 1842

Your refund of $86.00 is approved. It returns to the original payment method within 5 days. Reply to this email if the item is already on its way back.

Steering

Notes wait for the next unfinished step.

This run

6.9s

read_ticket
Tool · Done
1.2s
Order 1842
policy lookup
Model · Done · 860 tokens
3.4s
draft reply
Model · Done · 420 tokens
2.1s
send_email
Tool · Pending
200ms
Waiting for approval

Who is working

Refund agent
Orchestrator · Running
6.7s
read_ticket
Tool · Done
1.2s
policy lookup
Model · Done
3.4s
draft reply
Model · Done
2.1s
send_email
Tool · Pending

Memory

3 facts

Customer
Avery Chen
From Ticket
Refund amount
$86.00
From Order 1842
Refund window
30 days
From Policy

Changes

Order 1842
Open → Refunded
Proposed
Refund email
Not sent → Sent to avery@example.com
Proposed

Draft

Your refund of $86.00 is approved. It returns to the original payment method within 5 days. Reply to this email if the item is already on its way back.

The draft is ready. Sending waits on the approval.

Inbox

3 tasks

Refund reply for order 1842
Refund agent · 6.7s
Waiting to send the email.
Needs approval
Weekly digest
Digest agent · 12s
Summarizing 14 threads.
Running
Invoice reminder
Billing agent · 2.0s
The mailbox rejected the draft.
Failed

Opened task: refund